Customer Support by MBSS
At MBSS, we believe that a quality product that is not backed by equally superior customer and support service is a disappointment to customers and an shame to our company. When you invest your money and put your trust in our products, we want you to be very satisfied. That satisfaction comes from knowing that when you choose MBSS products, you are choosing excellent customer support as well.
Our customer support program begins when you first contact us about purchasing software. Our multi-step implementation process ensures that you have a primary contact person at MBSS from the onset, to answer your questions and to assist in the installation, training and go-live processes. After this point, we continue to provide support to our clients through supplying six months of technical support free of charge, product updates, and unlimited access to our Help Desk.
Technical support inquiries
When you purchase new software, one of the most important factors in choosing the software company should be their technical customer support features. At MBSS, we provide your office with extensive training opportunities in order to provide each of your employees with widespread knowledge of the software. Once your training sessions are concluded, however, you may still require some assistance with the software. This is why we offer unlimited access to our Help Desk.
Our Help Desk will provide your office with unlimited support through our 24-hour phone line. A live representative will handle your calls meaning you do not have to wait for business hours to call our help line. In addition to providing technical assistance, our Help Desk is also experienced in answering a variety of “how to” questions.
The technology industry is constantly advancing, oftentimes at a pace much faster than most customers can handle. Purchasing hardware or software can sometimes mean that your investment is considered out-of-date within 6-12 months. In the demanding healthcare industry, you do not want to have to worry about purchasing medical management software that will be obsolete in a short time.
At MBSS, your software purchase means that you also receive unlimited software updates, free of charge. Other companies charge fees for these updates, but at MBSS, we believe that providing you with the latest product updates is vital to your company’s success. And your practice’s success means that patients receive more efficient and effective healthcare.
Our team makes the difference
A number of medical management software companies believe that providing only a product is a sufficient way to attract customers and maintain a strong client base. MBSS knows better than that. We believe that excellent customer support is key to the success of any business. For over 10 years, we have understood the importance of first-rate customer support. At MBSS, we employ knowledgeable and helpful customer support staff, including technicians, to provide you with the right solutions to your software questions.
Choosing MBSS medical management products means that you are selecting quality products backed by quality customer support, and that is a significant merit that our current clients appreciate and trust.
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