There are few medical management software companies that provide the level of services and product support that we do at MBSS. Too often, you will find that software companies offer a range of products but little support for those products. Our viewpoint is that superior products must be accompanied by equally first-rate services in order to offer our clients the best possible medical practice management packages. This is why, at MBSS, we offer a selection of excellent services that will provide your office with an effective way of handing your medical administrative needs.
A variety of services
At MBSS, our software developers and our customer service representatives work closely together to ensure that our services effectively answer your questions and assist you in future software management. Our goal is to make certain that your office staff are able to use the software effectively and without trouble. From installation and training to updates and technical service, MBSS offers the right solution to all of your medical management requirements.
A profile of our services offers key insights into how MBSS’s services operate.
Consulting and Custom Development Services
You know that there are some software needs that require specific software solutions. And, despite our range of versatile practice management software products, there are times when a medical practice simply requires specific software features. For example, if you are a medical practitioner who is practicing a very specialized variety of medicine, you require software solutions that will work within your practice.
In cases like this, we offer our wide-ranging Consulting and Custom Development Services. Some of the custom design services we offer include project management, custom programming, data conversion and systems analysis and design. For instance, if you are replacing your current software system with a MBSS medical management program, we can assist you in converting the data from one system to another.
Implementation and Training Services
We understand that health care professionals have demanding schedules. Medical offices, for example, are constantly filled with patients seeking immediate medical attention. The fact is that a medical practice cannot take an extensive period of time to implement new software. Implementation and training must be efficient and as non-invasive as possible so that medical professionals can continue working and seeing patients.
Through our services, we will make certain that the software is implemented as efficiently as possible, with most staff training organized through our online training system. If you request on-site training, we recommend dividing it into segments to ensure information. In addition, we encourage our clients to visit our headquarters in Florida where we can arrange for additional training.
Our Customer Support Services
One of the most appreciated and respected aspects of MBSS is our quality customer support services. We are satisfied when our clients are satisfied. In order to achieve complete customer satisfaction, we offer many perks. They include the assistance of a Project Manager upon purchasing our software, an unlimited number of support questions, and 6-months of free technical support. Plus, you receive 24-hour customer help assistance through our phone line, and an unlimited number of updates for your software package.
It’s no wonder that so many medical practices are choosing MBSS
for their offices!
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